Spain’s Banco Bilbao Vizcaya Argentaria (BBVA) has seen a 19.2% surge in digital banking activities in Spain through 2015.
The increase was greater in Mexico, were the number of clients using online banking facilities went up by 29.6%, according to the bank’s report.
At the end of 2015, BBVA registered 14.8 million customers interacting with them through digital channels, an increase of 19% year-on-year.
Of these, 8.5 million operated mainly through their mobile devices (up 45% y-o-y), the bank said.
The bank claims to be already among the leaders in Spain, Mexico, Colombia, Argentina and Venezuela, according to the standards of the Net Promotor Score index.
CEO Carlos Torres Vila said: “BBVA’s transformation is having a profound impact on the customer’s experience and our goal is to be the best bank for our clients across our global footprint.”
Looking at net profits, the bank scored a €2.64bn result, slightly more than the previous year (up 0.9%).
Without currency effects net attributable profit was up 4.4%. Excluding corporate operations in 2015, net income from ongoing operations was €3.75bn, up 43.3% over 2014.
Net interest income rose 8.7% to €16.43bn, an increase of 21.5% at constant exchange rates.
Gross income for the last three months of 2015 came to €6.15bn (up 6.6% y-o-y). The corresponding figure for the entire year rose 10.9% to €23.68bn (up 15.7% before currency effects).
The bank also said that banking activity in Spain benefited from the integration of Catalunya Banc.
“This boosted gross lending and favored recurring earnings (net interest income plus fee and commissions), which grew 6.1% y-o-y. Despite the fall in net trading income (down 11.9% y-o-y) gross income was up 2.8%. Costs rose 13.4% on the incorporation of Catalunya Banc and the related integration costs,” the report read.